Managing Conflict Constructively

Conflict is unavoidable. Situations arise where people or groups are at odds with other people or groups.  Anger and frustration grow; outcomes, which are unpleasant at best, and life threatening at worst, occur. This component will provide a basic understanding of the nature and causes of conflict.  Through exploration of the three dimensions of conflict:  intrapersonal, interpersonal, and inter-group, the participants will be empowered to better understand the roots of conflict. Participants will be encouraged to look at conflict as both normal and unavoidable, and through the use of experiential learning techniques, will be provided with the resources to handle conflict appropriately.

Learning Objectives:
	Recognize the potential for conflict in the work setting
	Identify personal conflict styles
	Identify the five outcomes to conflict and know when each is appropriate
	Recognize the five levels of conflict intensity and determine what intervention is appropriate at each level
	Understand collaboration techniques to effect the best outcome to conflict
	Develop or renew communication skills for effective conflict resolution
	Develop an action plan for resolving conflict