Anger is "an emotional state that varies in intensity from mild irritation to intense fury and rage," according to Charles Spielberger, PhD, a psychologist who specializes in the study of anger. Anger can be caused by both external and internal events. You could be angry at a specific person (Such as a coworker or supervisor) or event (a traffic jam, a canceled flight), or your anger could be caused by worrying or brooding about your personal problems.

 People use a variety of both conscious and unconscious processes to deal with angry feelings.  The instinctive, natural way to express anger is to respond aggressively. Anger is a natural, adaptive response to threats; it inspires powerful, often aggressive, feelings and behaviors, which allow us to fight and to defend ourselves when we are attacked. A certain amount of anger, therefore, is necessary to our survival.

The goal of anger management is to reduce both your emotional feelings and the physiological arousal that anger causes. You can't get rid of, or avoid, the things or the people that enrage you, nor can you change them, but you can learn to control your reactions.

Learning Objectives:
	Recognize the potential for violence in the workplace.
	Identify the behavioral profile and warning signs of hostile employees and the public.
	Understand the event triggers of violent persons
	Learn how to defuse hostility and protect yourself if violence does erupt
	To reduce levels of anger in provocative situations
	To learn effective coping behaviors in order to halt escalation and to resolve conflicts