We serve Upstate New York including the Capital District and the following areas:
Albany
Schenectady
Troy
Saratoga
Rennselear
Home ::
Customer Service ::
Basic Customer Service (Internal and External Customers)
Customer
Service
Customer
service skills are receiving
a great deal of attention
in every business and government
agency. ELM Associates
designs customer service
workshops that require
participants to review
their customer service “values” and
identify areas of both
strength and challenge. Participants
in this training program
will be able to make a
greater total contribution
to client satisfaction
by improving relationships
with co-workers and customers. As
with every ELM Associates
workshop, interactive and
experiential activities
are included. The
course components can be
delivered individually,
or as a complete workshop.
Learning
Objectives:
Identify
the qualities and
benefits of projecting
a positive attitude
Learn
and practice the
elements of good
communication and
public speaking
Appreciate
how customer service
efforts impact
company profits
Improve
customer service
and negotiation
skills
Workshop
Components:
Understanding
Communication
Styles and Personality
Styles
Understanding
Your Communication
Style The
Four Styles Dealing
with Challenging
Behavior Difficult
Personality Styles Practice
Session Action
Planning
Win/Win
Negotiation
The
Harvard Model of
Negotiation Planning
for Negotiation Case
Study Practice
Session Action
Planning
