Stress is a universal and naturally occurring phenomenon in humans.  Recent research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension.  Burnout, heart attacks, ulcers, decreased productivity, depression and cynicism are frequent symptoms of chronic stress that adversely affect us personally, professionally, and physically.

While stress cannot be eliminated, we can learn to deal with it effectively to maximize our potential.  This training program is designed to enable participants to identify the stressors in their lives, to understand how these stressors affect them, and to learn and practice a variety of effective coping strategies.

Learning Objectives:
	Define key concepts of stress
	Understand stress in the workplace – both in terms of organizational costs and absenteeism and turnover
	Identify influences on stress
	Increase awareness of personal stressors and idiosyncratic stress reactions
	Identify stress and the individual by completing an individual personality profile
	Expand skills to enhance their ability, live a more relaxed life style and prevent stress-related illness
	Control the stressors in their lives through the development of a personal stress-management plan
	Prevent stress from overtaking their ability to provide outstanding customer service