Building
effective work relationships
is the key to success in
today’s complex business
environment. The challenge
is discovering how to work
in a way that fosters the
achievement of organizational
goals.
The first step is being
aware of the differences among people and being willing to accept
these differences as positive forces within an organization.
And it all starts with you. This seminar will prepare you to
become a communicator who depends on consistent and respectful
relationships to achieve results.
Following this workshop participants will be
able to build constructive and beneficial workplace relationships by
using productive communication strategies.
Learning
Objectives:
Build
better rapport and
gain the trust of
your colleagues
Develop
communication flexibility
Avoid
mistakes and conflicts
that may result from
misinterpreting others
or ineffective listening
Influence
and motivate others
to be more productive
Identify
strengths, weaknesses
and opportunities
in your workplace
relationships
Understand
others’ values,
beliefs, and attitudes
Learn
how to use direct
and indirect messages
accurately
Master
the keys to excellent
communication
Workshop
Components:
Effective
Workplace Relationships
Building
workplace relationships
Obstacles
to building relationships
Communication
and Perceptions
Perception
and how it affects
workplace relationships
Building
Trust
The
five rules for
positive communication
Communication
Strategies
Valuing
Differences
Identifying
Values
Creating
a Positive Work
Environment
Managing
Diversity
Communication
Styles and how
they affect Relationships
Review
of verbal and nonverbal
behaviors and skills
Using
feedback and
questioning skills
to better understand
others
Case
study to understand
your styles—and
how to adapt
them
Relationship
Building
Managing
assumptions in
order to build
trusting relationships
Developing
and displaying
a positive attitude
Activities
to help manage
negative attitude
Expressing
Needs Within
Relationships
Influencing
others
Interpersonal
Self-Assessment
Assertiveness
vs. Aggressiveness
Completing
an influencing
SWOT
(Strengths,
Weaknesses, Opportunities,
Threats) Profile
Relational
Listening
Listening
barriers and their
impact on workplace
relationships
Defining
your listening
challenges
Improving
listening by
using questioning
techniques
Applying
active and reflective
listening skills
in various situations
Giving
or seeking positive
feedback
Addressing
Conflict
Addressing
conflict
Defining
your conflict-resolution
style
How
to resolve conflicts
without destroying
relationships
Personal
Conflict Resolution
Plan
