Improving Workplace Communication Skills

Research indicates oral communication tends to be more effective than the written word.  Understanding personal communication patterns and those of others, and having the skills to relate productively, will decrease conflict and tension.  With an increased ability to read "silent signals" and know when one is sending them, participants can understand the impact of nonverbal messages.  Listening more effectively increases participants' ability to resolve conflict.

 This workshop presents organizational concepts and theories of interpersonal communication.  Upon completion of the workshop participants have enhanced interpersonal communication skills; a clearer and more confident self-concept; guidelines for expressing emotions appropriately, and techniques for resolving and managing conflict.

Learning Objectives:
	Use active listening techniques to improve communication
	Use questioning techniques to clarify information
	Use open-ended questions to gather information
	Use encouraging behaviors
	Keep conversations focused
	Communication skills and techniques will include the following topics: Active listening Questioning techniques Open ended questions Non-judgmental language Clarification techniques Encouraging behaviors Reframing Focusing